The Health Service Ombudsman can carry out independent investigations into complaints about the NHS in England and Wales. They usually deal with complaints that have already been looked at by the organisation involved and the Healthcare Commission or Independent Review Secretariat, although they also recognise that this is not always possible.
Website: www.ombudsman.org.uk
Tel: 0845 013 4033 (Monday to Friday, 9am to 8pm; Saturday, 9am to 1pm)
Email: phso.enquiries@ombudsman.org.uk
Other organisations
Action against Medical Accidents
Care Quality Commission
Independent Review Secretariat, Wales
General Medical Council
Nursing and Midwifery Council
Health Professions Council
Medicines and Healthcare products Regulatory Agency
