The NPSA does not investigate individual cases or complaints. There are several organisations that can help you if you have a complaint about your care, require investigation or wish to take legal action.
Your first step should be to raise the problem with someone in charge at the NHS organisation where the incident happened. If you don't feel able to do this, or if the reply you get isn't helpful, you can try the following organisations:
The National Patient Safety Agency (NPSA) works to make healthcare safer for NHS patients in England and Wales. By collecting information on things that go wrong, we can recognise national trends and introduce practical ways of preventing problems.
To encourage people to report incidents, the NPSA doesn't keep information identifying individual patients or healthcare staff. This means that we cannot investigate individual cases or complaints.
Organisations in England
For complaints or concerns about healthcare organisations in England.
>>Organisations in England
Organisations in Wales
For complaints or concerns about healthcare organisations in Wales.
>>Organisations in Wales
Other organisations that may be able to help