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National Patient Safety Agency

Share your experience

The National Patient Safety Agency (NPSA) helps the NHS learn from its mistakes so that it can improve patient safety. We do this by collecting reports on errors and other things that go wrong in healthcare so that we can identify national trends and introduce practical ways of preventing problems.


We do not investigate individual cases or complaints, but we do listen to public concerns and can use what you say to improve safety - your experience could help prevent the same thing happening to other people.


If you want to make a complaint about your specific case, there are other organisations who can help.

Focus groups

We are interested in hearing your views on how we collect patient experiences.  You are invited to participate in one of the focus groups taking place from 8 June to 11 June 2009.


Report an incident

Tell us about your experience of NHS treatment so we can help improve patient safety.


>>Report an incident


Make a complaint

Find out how to make a complaint or get legal advice.


>>Make a complaint 


Seek health advice

Find out how you can get advice or information about conditions or treatments. 


>>Seek health advice


Get some support

Find details of organisations who offer support and advice if something has gone wrong with your treatment.


>>Get support


Frequently Asked Questions

Find out the answers to questions.


>>Frequently asked questions