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National Patient Safety Agency


The NPSA is committed to providing a service in a professional, fair and courteous manner. We recognise, however, that there may be times when things can go wrong and so have established a procedure for dealing with such concerns when they happen.


Our complaints policy ensures that concerns are investigated and responded to at the earliest opportunity and that the NPSA learns from them. On Thursday 5 January 2012 additional information was added to the complaints policy in the form of an Addendum.


If you wish to make a formal complaint about the NPSA, please email patientsafety.enquiries@nhs.net or write to your relevant complaints lead (listed in the complaints policy).


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