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National Patient Safety Agency

Freedom of Information

The Freedom of Information Act 2000  (FOIA) was passed on 30 November 2000.

The Act gave a general right of access to recorded information held by public authorities, sets out exemptions from that right and placed a number of obligations on public authorities.

Our duties under FOIA

The National Patient Safety Agency, and divisions, has two main duties under the Act.  We must have a FOI Publication Scheme and we must also deal with individual requests.

You can find more information about freedom of information on the Information Commissioner’s Office website.

Making a request

If you are considering making a FOIA request you should first refer to our Publication Scheme first, as it is not necessary to make a FOIA request for information that is listed on the Schedule.
FOIA requests must:
•    be in writing (if via email, send to commissioningboard@nhs.net;
•    state the name of the applicant;
•    state an address for correspondence; and
•    describe the information requested.

More information about how we handle FOI requests is in our user guide:

•    FOI User Guide: procedure for handling FOI requests (Doc 259KB)

How we respond

We must respond to FOIA requests within 20 working days. The 20-working-day clock starts on the next working day after we receive your request.


NPSA Information Log

The NPSA Information Log sets out copies of our responses to information requests received, such as FOI requests and Parliamentary Questions from Members of both Houses of Parliament. The log can be viewed at the following link:  NPSA Information Log



If you have a complaint about how we have handled an FOIA request, you should address this to either:

For complaints relating to Patient Safety and Corporate divisions:


Head of Government Affairs

National Patient Safety Agency
4-8 Maple Street
London, W1T 5HD


tel:  020 7927 7895     


Contact us

Complaints (Patient Safety and Corporate)

Head of Government Affairs

National Patient Safety Agency
4-8 Maple Street
London, W1T 5HD

Tel:  020 7927 7895